Privacy Policy

When you submit a consumer complaint, we may collect your name, email address, phone number, address, complaint category, transaction information, complaint description and requested resolution.

When you contact the association, we may receive the information included in your phone call, email or other communication.

Basic technical information may be processed by the website hosting and database providers for security, reliability and service operation.

To receive, review and manage consumer complaint information.

To provide general consumer-awareness and grievance guidance.

To respond to membership, programme, document and general enquiries.

To protect the website, prevent misuse and maintain service reliability.

To maintain records required for authorised association activities.

Personal information should be processed only for legitimate association and consumer-support purposes.

Consumers should submit only information relevant to their complaint or enquiry.

Do not provide passwords, banking PINs, card security codes or one-time passwords through this website.

Personal information is not intended to be sold or used for unrelated advertising.

Information may be shared with authorised association representatives who require it to review a complaint or enquiry.

Information may be disclosed when required by applicable law, an authorised public authority or a valid legal process.

With the consumer's knowledge or permission, relevant information may be used to guide the consumer toward an appropriate grievance authority.

The website may use service providers for hosting, database storage, security and technical operation.

These providers process technical or stored information according to their services, security practices and applicable terms.

Complaint and contact information should be retained only for as long as reasonably required for review, guidance, record keeping, security or applicable legal obligations.

Records that are no longer required should be securely deleted or anonymised where reasonably possible.

Reasonable technical and organisational measures should be used to protect personal information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Consumers should keep complaint reference numbers private and use trusted devices and networks when submitting information.

You may contact the association to request correction of inaccurate personal information.

You may ask questions about how complaint or contact information is being used.

Requests may require identity verification before information is changed or disclosed.

The website may contain links to external services such as Google Maps or public consumer-information resources.

External websites operate under their own privacy policies and security practices.

This policy may be updated when website services, association practices or applicable requirements change.

The updated version and revision date will be published on this page.