Terms of Use

By accessing or using this website, you agree to follow these Terms of Use and the published Privacy Policy.

If you do not agree with these terms, you should not submit information through the website.

This website provides association information, consumer-awareness resources, programme updates, membership information and general grievance guidance.

Website content is intended for public information and community-support purposes.

The online complaint form allows consumers to submit information for general review and grievance guidance.

Submitting a complaint does not create a lawyer-client relationship, guarantee representation or guarantee a particular outcome.

A website complaint is not automatically an official filing before a consumer commission, court, government department or other statutory authority.

Consumers remain responsible for observing any applicable limitation periods, filing deadlines and official procedures.

Users must provide information that is accurate and complete to the best of their knowledge.

Users must not knowingly submit false, misleading, abusive or unrelated information.

The association may request clarification or additional records before providing guidance.

Do not submit banking PINs, passwords, card security codes, one-time passwords or unnecessary sensitive information.

Do not upload or submit unlawful, threatening, defamatory, fraudulent or malicious content.

Do not use the website to impersonate another person or interfere with the website's operation.

The association aims to publish accurate and useful information, but content may be updated, corrected or withdrawn.

Event dates, notices and programme information should be treated as confirmed only when officially published by the association.

General website information is not a substitute for professional legal, financial or other specialist advice.

The website may link to third-party services such as Google Maps or public-information websites.

The association does not control external websites and is not responsible for their availability, content, privacy practices or security.

Original association text, branding, graphics and website materials may not be copied or represented as another organisation's official material without permission.

Public consumer-awareness information may be shared responsibly when the source is identified and the content is not misleadingly altered.

The website may occasionally be unavailable due to maintenance, security updates, hosting issues or circumstances outside the association's control.

The association may modify or discontinue a website feature when reasonably necessary.

Users are responsible for decisions made using general information provided through the website.

To the extent permitted by applicable law, the association is not responsible for losses caused by misuse of the website, reliance on unverified information or external services.

Personal information submitted through this website is handled according to the published Privacy Policy.

Users should review the Privacy Policy before submitting complaint or contact information.

These terms may be updated when website services, association procedures or applicable requirements change.

The latest version and revision date will be published on this page.